Frequently asked Questions
Frequently asked questions
Yes. Authorized distributors will need to register and get approval from Sandvik to get access to the account.
Please contact us at support.sandvik-us@prominate.com with any questions.
Prominate is our global preferred supplier and can serve any Sandvik location from their central hub or from other Prominate offices around the world.
However, it is possible to use an alternative supplier provided you follow the Branded Merchandise Procedure. Suppliers must be evaluated as Supplier Code Compliant according to the Supplier Sustainability Evaluation Procedure. They must also, at all times, follow the brand guidelines.
Any branded merch supplier different from those belonging to the preferred supplier list shall be approved by the relevant BA/Division Brand Function or Marketing and Communication Function.
You can contact us at support.sandvik-us@prominate.com and request a proposal for your specific need. Prominate is trained in our brand identity, and are specialized in branded merchandise to suit every need. We can guide you, so your choice of item is relevant, sustainable, on brand, and consistent with Sandvik strategy and purpose.
For brand collaboration with external partners and/or other brands in Sandvik portfolio, refer to the brand portal section, Brand Collaboration, for more strategic and visual guidance.
The application could be decided based on several considerations. One is in what context it will be handed over or used. If it is unclear that Sandvik is the sender, it might be good to use the full logotype as a lock up on the item. A second consideration is what application enhances the design of the product in the best way. A full logotype as a lock up on a pen looks nicer than trying to apply the flexible use of the logotype with separated wordmark and symbol. On the other hand, a tote bag might give a more energetic impression with the flexible use of the logotype.
Not if the logotype becomes steel colored due to the engraving. We strive for a tone-in-tone, black on white or white on black impression.
You find them in the Sandvik Brand Portal.
Return policy
We will accept returns of merchandise within 14 days of delivery in an undamaged condition and in their original packaging. Please contact our Customer Support team by email at support.sandvik-us@prominate.com. In the email please provide the reason for your return and to obtain a return authorization number. Please include the original packing slip that shows your order # in the return shipment and send us the tracking information to ensure a smooth processing of your refund.
Customers will bear the return shipping cost if items are being returned for the following reasons:
Sizing issue
Item no longer needed
Item ordered accidentally
Please request a shipping label if items are being returned for the following reasons:
Item arrives damaged
Item or size received does not match what was ordered
Too many items were sent
Please note that discontinued and personalized products are not returnable.
It can take up to 5-7 working days after receipt of the undamaged returned items to complete processing your refund.
Shipping and delivery
Currently, merchandise can only be delivered within the US.
You can see the shipment charge in the checkout window when you choose items to your cart, add your delivery address, and choose the shipping method.
In stock orders will be shipped within 1-2 business days of placement. Depending on delivery location, please allow an average of 1-6 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes. For orders placed on business days before 12 pm EST your order will ship within 24-48 hours and the following delivery times apply:
2 Day Air: on the 2nd business day
Ground: within the next 3-5 business days
For more information or if you have any questions please do not hesitate to contact us by email at support.sandvik-us@prominate.com.
Delivery addresses can be changed up until preparation of the shipment has started in our warehouse. Usually this starts immediately after we have received your order. If you need to change the delivery address of an order please reach out to our Customer Support team for assistance by sending an email to support.sandvik-us@prominate.com.
Order status and changes
Once your order ships a tracking number will be generated automatically. You will receive this tracking number via email so you can track your order and check the current delivery status of your order at any time.
Please note: It may take up to one business day after a tracking number is generated for shipment details to appear.
For more information or if you have any questions please do not hesitate to contact us by email at support.sandvik-us@prominate.com.
You are able to open your order history by clicking on your account settings. You can see the current status of your order in real time which is marked through various conditions.
For more information or if you have any questions please do not hesitate to contact us by email at support.sandvik-us@prominate.com.
Please reach to our Support team via the ‘Contact’ link on the top of the page or by sending an email to support.sandvik-us@prominate.com. Please make sure to include your order reference number in your message so we can identify your request and get back to you as soon as possible.
